Privacy Policy

This Privacy Policy describes how Eleanor Pepper and Abby Inc. [VERIFY EXACT REGISTERED NAME] ("we," "us"), operating the CREATOR5 and Freelance Big Sis brands, collects, uses, and protects personal information through thecreator5.com.

We collect information you provide directly and information collected automatically:

• Contact information: name and email address provided at checkout or registration.
• Checkout and payment-related data: processed by our payment processor; we do not store full card numbers on our servers.
• Email communications: messages you send us and transactional emails we send you.
• Community access: information you share inside CREATOR5 Discord.
• Analytics and marketing tools: aggregate usage data collected through analytics and marketing tools as actually implemented. [VERIFY exact tools and integrations before publication.]

• To process purchases and deliver access to sessions, replays, and the community.
• To send transactional emails, reminders, and onboarding instructions.
• To operate and moderate the CREATOR5 community.
• To improve our content, website, and offerings.
• To send marketing emails where you have opted in; you may unsubscribe at any time.

We rely on third-party services to operate, which may include payment processing, email delivery, community hosting (Discord), event registration (Luma), and analytics. Each processor handles data under its own privacy policy. We do not invent or claim integrations that are not actually in use. [VERIFY the full list of processors before publication.]

We retain personal information only as long as needed to provide the services, comply with legal obligations, resolve disputes, and enforce our agreements. Membership data is retained while a subscription is active and for a reasonable period afterward.

We use reasonable technical and organizational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, and to object to certain processing or marketing. To exercise these rights, email support@freelancebigsis.com. We will respond within the timeframe required by applicable law.

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time and will note the update date above.

Privacy questions? Email support@freelancebigsis.com.